Privacy Policy

BetterCallz (“BetterCallz”, “we”, “us”) is a unit of Chirag Digital Pvt Ltd. This Privacy Policy explains what information we collect, how we use it, and who we share it with when you use the BetterCallz website and application.

1. Information we collect

Account information: your email address and password (stored securely by our authentication provider, Supabase).

Practice call data: the training profile you describe (what you sell, who you target), the practice scenarios you use, your call transcripts, call audio processed in real time to generate the AI prospect's voice and responses, and the resulting scores and coaching feedback.

Website enquiries: if you submit the form on our home page, we collect the details you enter (your name, business name, phone or WhatsApp number, what your business sells, your approximate monthly lead volume, where your leads come from, and whether you asked for a custom AI call or to talk to our team), along with the page you submitted from and any campaign (UTM) parameters in the link you used. We use this only to respond to your request, and we may contact you by phone or WhatsApp about it.

Payment information: if you purchase credits, payment processing is handled entirely by Razorpay. We receive confirmation that a payment succeeded and a reference id — we do not receive or store your card details.

Usage data: basic technical information such as call duration, timestamps, and which features you use, so we can operate and improve the Service.

2. How we use this information

• To operate the Service — running practice calls, generating coaching and scores, and managing your account.
• To enforce free-trial and credit limits.
• To process payments and prevent fraud.
• To communicate with you about your account (e.g. email confirmation, important notices).
• To respond to enquiries submitted through our website.
• To maintain and improve the Service's reliability and quality.

3. Who we share it with

We use a small number of service providers to run BetterCallz, each acting on our behalf:

• OpenAI — processes your call audio/text and training profile in real time to generate the AI prospect's responses, coaching, and scoring.
• Supabase — hosts our database (including website enquiries) and handles authentication.
• Razorpay — processes credit pack payments.

Website enquiries may also be passed to the internal tools our team uses to manage and follow up on them (for example a spreadsheet or messaging tool). We do not sell your personal information to third parties.

4. Data retention

We retain your account and call history for as long as your account is active, so you can review past calls and track progress. You can request deletion of your account and associated data at any time by contacting us.

5. Your rights

You can request access to, correction of, or deletion of your personal data by emailing hello@bettercallz.com.

6. Cookies

We use a session cookie to keep you signed in. We don't use advertising or third-party tracking cookies.

7. Children's privacy

BetterCallz is not directed at children under 18, and we do not knowingly collect data from them.

8. Changes to this policy

We may update this policy from time to time; the “Last updated” date above will reflect any changes.

9. Contact

Questions about this policy? Email hello@bettercallz.com.